...as a Housekeeper
Our diligent housekeepers ensure every detail of a guest's stay in one of our rooms or suites is an indulgent experience
As one of the housekeeping team I've got a lot of responsibility for how a guest experiences their stay at Prestonfield.
Starting at 8am, the first tasks area to make sure all of the public areas of the hotel areas of the hotel are ready for guests. With bars, drawingrooms, private dining rooms and lots of public spaces too this is a huge task but, as they are all packed with a wonderful collection of art and antiques, it is an enjoyable one. It is lovely to be able to work in such beautiful surroundings.
Once the public areas are smart, we'll concentrate on preparing linen and other things for the bedrooms. Guests really seem to enjoy their time in our rooms, so early check-outs are fairly rare, and most rooms will have to be serviced between 11 and 2. Staff lunch can be a quick affair, but gives a chance to catch up with colleagues from other departments.
Each of the 23 rooms and suits are unique and individual, but all have the same luxury amenities and need the same attention to detail to ensure bathrooms are pristine and beds are plumped and welcoming.
With lots of check-outs it is a race against time to have rooms ready for arriving guests, so we'll work with reception to arrange that rooms needed for the earliest arrivals are ready first.
Work doesn't stop when guests have checked in. We'll have specific requests to deal with, hypoallergenic pillows perhaps, or some laundry or dry cleaning to arrange.
As guests head for dinner we'll start to "turn down" the rooms. This is a luxury that guests really appreciate, so they come back to their room with curtains drawn, lights dimmed, a welcoming bed and their bathroom all in order.
It is lovely to get a comment from a guest about how welcoming they felt their room was and great to be part of the team that had the highest marks for housekeeping in the UK this year!