Concierge ask the impossible


Possibly the most decadent, service-obsessed hotel I have ever visited...
Hampton's Magazine.

Between the black and white marble floor of the hall and reception is the domain of Prestonfield's remarkable concierge service.

Our black-kilted team are at your disposal, no guest request is too much trouble and they regularly accomplish the impossible!

Horse riding in Holyrood's Royal Park, a hot air balloon for an impromptu proposal, after-hours shopping in the city's exclusive stores or a trip in a sought after vintage car? After requests like these, restaurant reservations, flight changes, theatre tickets, an airport collection or replacing a forgotten pair of cufflinks are easy.

Our concierge and porters go to great lengths to accomplish the seemingly impossible...ask away.

Start your stay in style with collection from Edinburgh Airport by a kilted driver in a Prestonfield Range Rover - available for £85 (collection from Waverley Train Station, City Centre and drop offs available too). Contact our concierge team to book or buy as a gift voucher.

Whatever you need to make your stay extra special let us know